1. What is the estimated delivery time for my order?
Our total shipping time is 6 to 10 business days, which includes 1–2 business days for processing and 5–8 business days for transit.
2. Do you offer free shipping?
Yes, we offer free shipping on all orders within the United States. There are no hidden shipping fees.
3. What is your order cut-off time?
Our daily order cut-off time is 04:00 PM (GMT-05:00) Eastern Standard Time (New York). Orders placed after this time are processed the next business day.
4. Which locations do you ship to?
We currently ship only within the United States.
5. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use it to monitor your shipment. Tracking updates may take up to 24 hours to appear.
6. What should I do if my package is marked as delivered but not received?
Please check your delivery address, surrounding areas, and with neighbors. If you still cannot locate your package, contact the shipping carrier and then reach out to our support team for assistance.
7. What payment methods do you accept?
We accept major credit and debit cards such as Visa, MasterCard, American Express, and Discover, along with other secure payment options available at checkout.
8. In which currency are payments processed?
All transactions on our website are processed in USD (United States Dollar).
9. When will my payment be charged?
Your payment will be charged at the time of purchase, once your order is placed successfully.
10. Is my payment information secure?
Yes, we use SSL encryption and secure payment gateways to ensure that your personal and financial information is protected at all times.
11. Can I return my order if I am not satisfied?
Yes, we accept returns for both defective and non-defective items within 30 days of delivery, provided the item is new and unused.
12. Are there any fees for returns?
No, returns are completely free of charge. We provide a free return label that you can download and print.
13. How long does it take to receive a refund?
Once your return is approved, refunds are processed within 7 business days to your original payment method.
14. Do you offer exchanges?
Yes, we accept exchanges within 30 days of delivery, provided the item is unused and in its original condition.
15. Can I cancel my order after placing it?
Yes, orders can be canceled within 2 hours of purchase, as long as they have not yet been processed or shipped.
Contact Us:
Business Address: 3045 Waco Rd, Lexington, KY 40503, USA
Email: support@turqly.com
Phone Number: +1 (859) 472-4668
Business Hours: 09:00 am to 05:00 pm Between Monday to Friday (GMT-05:00)