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Shipping policy

At Turqly, we are committed to providing efficient, reliable, and transparent delivery services for all orders. We strive to ensure that your shopping experience is smooth from checkout to final delivery. Please review the details below to understand our shipping process.

Order Processing and Delivery Schedule

Once you place an order on our website, our team begins processing it as quickly as possible. All orders are handled in accordance with the following schedule:

Order Handling Time:

  • Handling Time: 1 to 2 business days (Monday to Friday)
  • Orders are processed during business hours only
  • Orders placed after the cut-off time will be processed on the next business day

Transit Time

After your order has been processed and dispatched, it will be delivered within the following timeframe:

  • Transit Time: 5 to 8 business days (Monday to Friday)

Total Shipping Time (Handling Time + Transit Time)

The total estimated delivery time is:

  • 6 to 10 business days (Monday to Friday)

Please note that delivery times are estimates and may vary slightly depending on your location and external factors.

Order Cut-Off Time

  • Order Cut-Off Time: 04:00 PM
  • Time Zone: (GMT-05:00) Eastern Standard Time (New York)

Orders placed after this time will be processed on the next business day.

Order Confirmation

After placing your order, you will receive a confirmation email that includes your order details.

Once your order has been shipped, you will receive a second email containing:

  • Your tracking number
  • A tracking link to monitor your shipment

You may also receive a notification once your order has been successfully delivered.

Shipping Carrier

We partner with reliable shipping carriers within the United States to ensure safe and timely delivery. Carrier selection may vary depending on your location, but all shipments are handled by trusted logistics providers operating within the USA.

Shipping Locations

  • We currently ship within the United States only
  • Orders outside this region are not accepted at this time

Shipping Fee

  • Shipping Cost: Free Shipping on all orders
  • All prices and transactions are processed in USD (United States Dollar)

There are no hidden fees or additional shipping charges at checkout.

Tracking Your Order

Once your order has been dispatched, a tracking number will be sent to your email address.

  • Tracking updates may take up to 24 hours to appear after shipment
  • You can monitor your order status using the provided tracking link

Lost Packages

If your package is marked as delivered but you have not received it, please take the following steps:

  • Verify that the shipping address provided during checkout is correct
  • Check all possible delivery locations around your property
  • Ask neighbors or household members if they accepted the package
  • Contact the shipping carrier using your tracking number

If your package is officially declared lost, please contact us with your order details. We will review the case and offer a replacement or refund, depending on your preference.

Delays

While we aim to meet all estimated delivery timelines, delays may occur due to:

  • High shipping volumes
  • Weather conditions
  • Carrier-related issues
  • Public holidays

If your order has not arrived within the expected timeframe, please contact our support team for assistance.

Contact Us:

Business Address: 3045 Waco Rd, Lexington, KY 40503, USA
Email: support@turqly.com
Phone Number: +1 (859) 472-4668
Business Hours: 09:00 am to 05:00 pm Between Monday to Friday (GMT-05:00)