At Turqly, we are committed to providing a secure, transparent, and convenient payment experience for all customers. This Payment Policy outlines the accepted payment methods, billing procedures, and security practices used on our website.
Accepted Payment Methods
We accept a variety of secure payment options to ensure flexibility and convenience for our customers. These include:
- Major credit and debit cards (such as Visa, MasterCard, American Express, and Discover)
- Other secure online payment methods available at checkout
All transactions are processed in USD (United States Dollar).
Payment Authorization
When you place an order on our website, your payment is subject to authorization and verification:
- Your payment method will be charged at the time of purchase
- All transactions are subject to approval by your financial institution
- If authorization fails, your order will not be processed
We reserve the right to cancel or refuse any order if payment cannot be verified or processed successfully.
Billing Information
To ensure smooth processing of your order, please make sure that your billing details are accurate and up to date:
- The billing name and address must match the information associated with your payment method
- Incorrect or incomplete billing details may result in delays or order cancellation
If we are unable to verify your payment information, we may contact you for additional verification.
Order Confirmation
Once your payment has been successfully processed:
- You will receive an order confirmation email with your purchase details
- This confirmation indicates that your payment has been accepted and your order is being processed
If you do not receive a confirmation email, please check your spam folder or contact us for assistance.
Pricing and Currency
- All prices listed on our website are in USD (United States Dollar)
- Prices are displayed clearly on each product page
- Applicable taxes (if any) will be calculated at checkout
We strive to maintain accurate pricing; however, in rare cases of pricing errors, we reserve the right to cancel or adjust orders accordingly.
Payment Security
Your security is extremely important to us. Turqly uses industry-standard encryption and secure payment gateways to protect your personal and financial information.
- All transactions are processed through secure SSL (Secure Socket Layer) technology
- We do not store your full payment details on our servers
- Your information is handled in accordance with strict security and privacy standards
Fraud Prevention
To protect our customers and our business from fraudulent activity:
- Orders may be subject to additional verification checks
- Suspicious transactions may be delayed, canceled, or refunded
- We reserve the right to request identification or additional documentation if necessary
Failed or Declined Payments
If your payment is declined:
- Please verify your card details and available balance
- Contact your bank or payment provider for further information
- You may attempt the transaction again using the same or a different payment method
Your order will only be processed once payment has been successfully completed.
Refunds
Refunds are processed in accordance with our Refund & Return Policy:
- Approved refunds will be issued to the original payment method
- Refund processing typically takes 7 business days after approval
- Processing times may vary depending on your bank or payment provider
Contact Us:
Business Address: 3045 Waco Rd, Lexington, KY 40503, USA
Email: support@turqly.com
Phone Number: +1 (859) 472-4668
Business Hours: 09:00 am to 05:00 pm Between Monday to Friday (GMT-05:00)